Customers
A new tab called Customers has been added to allow viewing and editing of customer details, viewing payment history, editing status of payments, creation of accounts and creating submission items with customer details
Getting started
- Click on Customers tab
- Start typing the first few characters of the Direct Debit Reference
The system provides a dropdown of all customers whose dd reference matches the characters already typed. The dropdown shows the dd ref together with the client name and SUN in case of duplicate dd refs between clients.
3. Click on the desired customer from the dropdown list.
The customer window
4. The customer window is divided into three tabs
5. The payment history is grouped by accounts for this customer. Only accounts with at least one payment will be shown here
6. Since the historical records do not preserve the accounts from which the payment was made, they are shown as Unknown Account
7. The payment history can be filtered to show all accounts or one particular account
8. Details can be changed on this screen. Hit Save to make them permanent
Changing between live and suspended
9. To toggle between Live and Suspended, use the Status dropdown
10. A date must be chosen when you wish to set the status to be Selected.
11. Hit Save to confirm the change. Save cannot be clicked until a date is chosen.
Changing status of an individual payment
12. To change the status of an individual payment right mouse click on the payment
13. A list of all possible exception types appears. Once one of these has been chosen, the statuses relevant to that exception type appear in a second menu. Select the one you require. Changes take effect immediately without needing to hit the Save button.
Main contact details
You can view and edit any of these details. You must hit Save to commit the changes.
Accounts
The Accounts tab brings up a list of all accounts associated with this customer
14. A status of "Historic" means this account was used by this customer but has been superseded by another account
15, "Not yet used" means this account has been added by the user but has not yet had any payments made with it
There is one other status "In use". This means at least one payment has been made with this account (either in holding area or already submitted to Bacs)
16. Hit the Add Account button to create a new account for this customer. [Note that if there is a payment in the holding area for the latest account - ie the top account in the table of accounts then the Add Account will be disabled] The Add Account window appears - see 18 below.
17. To edit the latest account, double click on it (no other account can be edited)
18. If the account is "Not yet used" you will will be able to edit all of its details. If it is already in use, you can only edit the Account Name
Add Account
19. Fill in a valid sort code and account number and make sure the Account Name has at least one character. You can then hit OK to save the new account
Add Submission Item
To add a submission item for this customer, click on the Add Submission Item button on the Customer window
20. This window appears. You can choose the Amount and BacsType and change the Submission Date if the default is not correct. You will be warned if you try to enter a date in the past or date greater than 30 days from today. Hit OK to save the submission item to the Holding Area.
Adding a new customer
21. Click on the Customers tab
22. Type in the new customer direct debit reference in full and hit Return
Note: as this is a new customer you will not be given any prompt to choose from existing customers
23. A warning message appears. Hit Yes to continue
24. If this new customer has any payment history from the imported file, it will be shown
25. Text appears prompting you to choose a client for this customer which you can do with the client dropdown
26. Once you've selected a client, the Save button becomes enabled. Hit Save to complete the addition of this new customer
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