There are three possible salutations that are configurable for each claim.

1: The First claimant only (eg. Dear Mr Smith)

2: The Second claimant only (eg. Dear Mrs Smith)

3: The First and Second Claimant (eg. Dear Mr Smith and Mrs Smith)

The details are held in the Client Details part of the claim screen.

1: First Claimant

2: Second Claimant.

The Salutation is selected on the drop down list on the Claim Details Screen.

1: Changing the name in the Account Name drop down list will automatically change the Salutation setting, however.....

2: If required, the Salutation can be manually changed to be different from the Account Name.

When a salutation is selected the value changes in the mail Merge field ClaimDetailsAccountOwnerType

In this example:

1st = 0 = Mr Fred Smith

2nd = 1 = Mrs Marther Smith

Both = 2 = Mr Fred and Mrs Marther Smith

For Instructions on Mail Merge - see the full document here.