Send an SMS

This article details how to create and run an SMS action.

Create an SMS Action

Click Admin > Action Library. The Action Library displays.

Click New Action. A new Action Type window displays.

From the General tab, enter a Description.

Select Claim Type: All Claim Types.

Tick Display In Case Action Library.

Create an SMS Action

From the Documents tab, click New. The Document To Run window displays.

From the Document drop down list, select the SMS document to run.

Note: For instructions on creating an SMS document, click here.

Note: Do NOT tick Auto Print.

Click OK to close the Document To Run window and click OK to close the action.

Run the Action

Note: For instructions on configuring your SMS settings, click here.

Open a client.

Enter a Mobile number.

Run the Action

From the Action Library tab, select the SMS action.

Click Run Now. The SMS edit window displays enabling you to check the message before sending.

0 Comments

Add your comment

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.