Ultra-Dialler Setup
Setting up the Users
Read this section to learn how to enable Ultra-Dialler for a user and how to set their working hours for call back actions.
Open the Users Window
1: Click Admin in the menu.
2: Select Users > Users from the drop down menu - the Users window will open.
Open the Required User Window
1: Select the required User from the list.
2: Click Edit - the User window will open.
Change the Setting
1: Click on the Details tab.
2: If the User is also responsible for call-backs, tick the Is Team User checkbox.
Set User's Call-Back Options
1: Click on the Ultra Dialler tab.
2: Set this User's Start Work Time and End Work Time - call-back actions will not be scheduled outside these times.
3: Set the maximum days ahead that a call-back can be scheduled for this user.
Setting the Config
Open the Config
1: Click Admin in the menu.
2: Select Config from the drop down menu - the Config window will open.
Change the Settings
1: Scroll to the right and click on the Ultra Dialler tab.
2: Tick the Use Ultra Dialler checkbox.
3: Click the ... button to select the action that will be scheduled for call-backs.
4: Enter the Dialer Credentials URL, Dialer Number URL (outbound number) and Ultra Claim Domain.
5: Enter the Dialler Logout Disposition - this may have to be obtained from Logican Support.
6: Click OK to save the settings and close the window.
Introduced in Version Number 2015.6.25.1669 on 25/06/2015
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