How to Apply the tracking of a Claim Stage Duration to an Action
Open the Action Library
1: Click Admin from the Menu.
2: Select Action Library from the drop down list - the Action Library will open.
Select the required Action
1: Select the required Action from the list.
NOTE: This can only be used for claim actions and not client actions, as different logs may exist for separate claims.
2: Click Edit - the Edit Action window will open.
Set the required action against the Claim Duration Stage
1: Click the Claim Duration Log tab - the Claim Duration Log window will open.
2: Select the type of log you wish to happen when the Action is run.
3: If required, Apply this log to Historical Claims.
4: Click OK to Save the Data and Close the window.
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